At VirtualServerHosting, we are committed to providing hosting services that meet and exceed your expectations. We understand that situations may arise where you need to request a refund. Please review our refund policy carefully to understand the terms and conditions governing refund requests.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on hosting services. If, for any reason, you are not satisfied with our hosting services within the first 30 days of your initial purchase, you are eligible for a full refund of the hosting fees paid, excluding any domain registration or additional services fees.
2. Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:
- The refund request must be submitted within the first 30 days of the initial purchase.
- The refund applies to hosting fees only and does not include domain registration or additional services fees.
- Your account must be in good standing with no outstanding invoices or unpaid fees.
- The refund request must be made through our official support channels, including email or our customer portal.
3. Exclusions from Refund
Please note that the following are not eligible for refunds:
- Domain registration fees: Domain registration or transfer fees are non-refundable.
- Additional services: Fees for additional services, such as SSL certificates or dedicated IP addresses, are non-refundable.
- Renewals: Renewal payments for hosting services are non-refundable. This refund policy applies only to new hosting service purchases.
4. Processing Refund Requests
Once a refund request is received and confirmed to meet the eligibility criteria, we will process the refund within a reasonable timeframe. The refund will be issued using the same payment method used for the initial purchase. Please allow up to [mention processing time] for the refund to be credited back to your account.
5. Contact Us
If you have any questions or wish to initiate a refund request, please contact our customer support team at [contact email]. Our dedicated support team is available 24/7 to assist you with your requests and concerns.
6. Modifications to the Refund Policy
VirtualServerHosting reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the updated policy will apply to all refund requests made after the effective date of the change.
We appreciate your trust in VirtualServerHosting for your hosting needs. If you have any questions or concerns regarding our refund policy, please feel free to reach out to our support team for clarification.